Customers Bank
Updated Filing received by DOL
Customers Bank, a finance & insurance employer in Malvern, Pennsylvania, reported 851 participants in its health and welfare plan for plan year 2025. Its Form 5500 shows $72,248 in insurance premiums across 5 contracts and $225,516 in broker commissions and fees. The plan is a mix of insured and self-funded coverage. The Department of Labor received the filing on July 22, 2026, before the deadline.
Who was paid on Customers Bank's plan
Schedule A, Part I lists each broker or agent paid on each insurance contract and the amount. Totals below add every contract Customers Bank filed for 2025.
| Broker or agent | Commissions | Fees | Total | Contracts |
|---|---|---|---|---|
| NFP | $196,111 | $0 | $196,111 | 3 |
| Totalis Benefits, Inc · Chicago, IL | $0 | $29,406 | $29,406 | 1 |
| Lockton · Dallas, TX | $0 | $0 | $0 | 1 |
Source: DOL Form 5500 Schedule A, Part I (broker commissions and fees), plan year 2025, as published in EBSA's 2025 "Latest" dataset. Part I names whoever the carrier paid, which can be a firm or an individual agent; both are public record. Where Part I rows added up to more than the contract's Schedule A total, they were scaled down to that total. Amounts exclude pay from carriers not tied to a listed contract.
Insurance contracts and carriers
Every insurance contract reported on Schedule A: carrier, what it covers, people covered at year end, earned premium, and broker compensation.
| Carrier · coverage | Covered | Premium | Broker pay | Rate |
|---|---|---|---|---|
| Vision Service Planvision | 737 | $72,248 | — | — |
| Highmark Inchealth, prescription drug | 1,503 | — | $157,788 | — |
| Delta Dental of Pennsylvaniadental | 1,639 | — | — | — |
| Prudential Insurance Company of Americalife, short-term disability, long-term disability | 871 | — | $67,728 | — |
| Health Advocate Solutions, Inc.coverage not coded | 862 | — | — | — |
Source: DOL Form 5500 Schedule A, plan year 2025. Self-funded medical coverage has no premium; amounts shown for it are stop-loss or administrative contracts.
How Customers Bank compares
Medians across employers for plan year 2024, the most recent complete year. Commission rates use fully insured medical contracts only; dollar medians use every employer that disclosed broker pay.
Not computable: no insured medical premium on the filing.
Source: BenefitsLedger benchmarks from 58,547 employer health plans with 100 or more participants, plan year 2024. Methodology.
Year over year
| 2024 | 2025 | Change | |
|---|---|---|---|
| Participants | 935 | 851 | −9.0% |
| Premiums filed | $69,921 | $72,248 | not comparable |
| Broker commissions + fees | $211,398 | $225,516 | +6.7% |
| Commission rate | — | — | — |
Source: DOL Form 5500 filings for plan years 2024 and 2025.
Filings and timeliness
Plans this employer filed under its EIN with a health benefit code. Large plans are due seven months after the plan year ends, or two and a half months later with an extension; amended filings carry the amendment date, so no timing is asserted for them.
| Plan | Plan year end | Received by DOL | Timing | Participants |
|---|---|---|---|---|
| Customers Bank Group Welfare Plan#520 · insurance, general assets | December 31, 2025 | July 22, 2026 | before deadline | 851 |
Source: DOL Form 5500 Part I and signature dates; "late" means received after the extended deadline (the 15th day of the tenth month after plan year end). What a late Form 5500 costs.
How much did Customers Bank pay in health insurance broker commissions in 2025?
Customers Bank's 2025 Form 5500 reports $225,516 in broker commissions and fees across 5 insurance contracts ($192,535 in commissions, $32,981 in fees), with NFP receiving the largest share.
Is Customers Bank's health plan self-funded or fully insured?
The 2025 filing indicates the plan is a mix of insured and self-funded coverage. Medical coverage is written by Highmark Inc.
How does Customers Bank's broker compensation compare with similar employers?
A commission-to-premium ratio cannot be computed for Customers Bank because the filing does not report medical premium on Schedule A (usual for self-funded plans). In dollars, employers with 500-999 participants that disclosed broker pay reported a median of $104,902.
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Record built October 24, 2026 from U.S. Department of Labor, EBSA Form 5500 datasets (2025, 2024, 2023 plan years, 'Latest' files). Filings can run 7 to 10 months behind the plan year; always confirm against current plan documents. BenefitsLedger is not affiliated with the U.S. Department of Labor. Open the DOL filing search.